Mike was pleased to visit the Benetas Customer Centre, located in Mitcham, with Minister for Mental Health and Ageing, Senator Jacinta Collins. Mike and the Minister toured the facility with CEO Sandra Hills and met with staff of the Customer Centre, who are the central point of contact for all enquiries relating to the range of aged care services available through Benetas and in the community.
Opened in November 2012, Benetas, which is part of Anglicare Australia, has invested over $1 million to establish the centre. In July 2013, over 520 enquiries were received by the Customer Centre team.
Benetas at Home delivers best quality in home care services including, personal care, transport, domestic services, social support, companionship and respite, to over 1,400 older people each year. Service recipients include Commonwealth-funded Home Care Packages, Veteran Home Care (VHC) clients and self-funded or ‘private’ clients. The fee-for-service offered to self-funded clients has no waiting list and no referral requirements.
In addition to the more traditional home care services, Benetas at Home has established two new services to meet the needs of our ageing community:
The Memory Loss and Dementia Service is a unique service that offers a highly qualified advisor to meet with families and carers to develop a tailored plan to support the individual with dementia and the family. Support is available on an hourly basis or via a full six month package for ongoing support. Launched in April this year, we are currently supporting 16 clients and families through this service.
In June 2013 our Allied Health Services team was established with the commencement of a qualified Occupational Therapist. This service offers home assessment visits focused on enabling older Victorians to remain in their homes safely for as long as possible by minimising falls risks in the home and increasing confidence and independence through the use of mobility and movement strategies, home modification and equipment recommendations.